BUSINESS PROCESS OUTSOURCING

As a business leader, you surround yourself with the smartest, most capable teams to help you deliver flawlessly, on time, and on budget. With a 10+ year successful track record of supporting some of the country's largest companies and government agencies in doing just that, Cayuse's dependability, agility and affordability are ideally suited to your BPO needs.


SERVICE OFFERING

Service/Help Desk

Cayuse Technologies specializes in premier Single Point of Contact (SPOC) call center, service desk, help desk, and technical help desk services across multiple tier support levels. Businesses rely on us to provide expert and consistent high quality issue resolution, issue escalation, issue routing, re-routing, customer support, and liaising with 3rd party service providers and other departments.

Executive Administrative Support

Expert Executive Assistants provide support to meet the specific business needs of their assigned customers. Timely and accurate travel arrangements, appointment bookings, conference call scheduling, document and presentation production, data entry, expense support, and more. Delivered cost-effectively in a virtual environment with a personal touch, our administrative support helps to increase our clients' productivity and maximize top performance.

Mobile Device Mgmt

Cayuse Technologies offers cost effective enterprise device support customized to your needs. Our clients depend on us to perform device health assessments, apply OS upgrades, install applications, perform hard and soft resets, and packaging and shipping of devices to a desired location, all from our Delivery Center in rural Oregon.

Contingent Staffing

The Cayuse Technologies human cloud proven approach leverages onshore resources from both rural and urban locations to deliver a team of skilled professionals at the right price point. We provide clients with an on-demand contingent workforce that meets your specific requirements.

Social Media Management

Social strategy, social guidance, social branding & creative, reputation management, and tracking and reporting of your company's social media presence for cost savings and optimal results. Cayuse Technologies leverages monitoring technologies and algorithmic content scraping, to provide real-time situational analysis and empower early intervention strategies.

FEATURED CASE STUDY

THE FASTEST IN-STORE MOBILE UPGRADES SO YOU CAN GET BACK TO WHAT'S IMPORTANT

Our highly responsive onshore help desk supports over 16,500 major telecom retail stores, dealers and retailers in the US, allowing retail support staff to provide the optimal customer experience, fast.

“Every time I contact the helpdesk everyone is courteous patient and kind. They have a willing to help attitude.”

THE CHALLENGE

The end client, a major global telecommunications company, was experiencing completely unsatisfactory performance with their internal technical help desk that supported their retail business units. Problems included a lack of resolution and follow up, poor customer service, and excessive time for problem resolution (sometimes months).

THE SOLUTION

The Cayuse Technologies Tier 1 Technical Help Desk was launched, providing expert service agent support for retail store software and hardware such as: kiosks, demo equipment, ticketing equipment, cash registers, and iPads. Hours of operation provide 17 hours a day, 7 days a week, 363 days a year support. Three methods of contact include phone chat, and automated online ticketing.

OUTCOME

10,000 - 15,000 contacts per month

100,000 sales representatives supported

16,500 retail stores, dealers and retailers supported

See All Case Studies